● Qualities of an Effective Leader – Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.

● Leader or Manager? – Establishing the difference between the two and comparing themselves to those qualities.

● That Vision Thing – Making the business vision ‘live’ for the team by answering key questions.

● Developing Your Team Goals – Reviewing an action plan that develops clear goals for their team based on the business vision.

● Motivation – Determining the ‘Why’ for their staff and developing an understanding of emotions in a business context.

● What Motivates? – Looking at specific motivators for individuals and understanding that everyone is motivated by different things.

● Being Consistently Different – Going against popular leadership theory and identifying that each staff member needs to be treated differently.

● Dealing With Difficult Team Members – Understanding why team members are difficult. Looking at different behaviour types and strategies for responding to them. Also, realising that ‘difficult’ behaviour sometimes has its benefits.

● Coaching – Using a simple method of coaching, including action plans.

● Three Key Skills of Coaching – Looking at the skills required to be an effective coach.

● Instant Results Coaching – Coaching in a hurry!

● Can Do Coaching Practice – Putting the learning into practice