Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Conflict may emerge between managers and their staff, between team members or departments.

Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.

Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.

It is therefore vital to manage conflict constructively.

As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.

Classroom
  • May 26th 2023
  • 9 am – 5pm
  • Regus Colorado
    springs
  • Price: $495
Classroom
  • June 30th 2023
  • 9 am – 5pm
  • Regus Salt Lake City, UT
  • Price: $495
Classroom
  • July 28th 2023
  • 9 am – 5pm
  • Regus Framingham, MA
  • Price: $495
Classroom
  • August 25th 2023
  • 9 am – 5pm
  • Regus Bellevue, WA
  • Price: $495
Classroom
  • September 29th 2023
  • 9 am – 5pm
  • Regus Portland, OR
  • Price: $495
Classroom
  • May 12th 2023
  • 9 am – 5pm
  • Regus Atlanta, GA
  • Price: $495
Classroom
  • May 19th 2023
  • 9 am – 5pm
  • Regus Plano, TX
  • Price: $495

Duration                Learning Credits

1 Day – 8 hours of      8 PDU’s 

Session  


Public Classroom Pricing:

Early Bird Price: USD 595.00

Regular Price: USD 795.00


Instructor-Led Virtual Live Pricing:

Early Bird Price: USD 495.00

Regular Price: USD 695.00


Private Group / In-House Learning:

Have a group of 3 or more people? Register

yourself with a special pricing and request

the training exclusively for your group.

Hot Selling Course
  • 4.5 | 2546 Ratings | 5246 Attended |245 Corporate Trainings
Course Outline

1) Science behind workplace conflicts

2) Understanding Human Behaviour

3) Different Personality Types

4) Conflict Management Styles

5) Conflict Management Strategies

6) Workplace Conflicts

7) Conflict Resolution Agreements

8) Working with difficult people

9) Relationship and reputation management

Who can attend?

Anybody who is interested in learning Conflict Management Skills

Learning Goals

● Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).

● Role playing to practice techniques and new skills in a safe environment.

● Proven best practices for approaching conflict management.

● Practices for resolving conflict as a third party mediator.

● Scientifically validated frameworks on effective communication in stressful situations.

● Transferring your learning back to your work environment using job aids, templates and other resources.

How Will You Benefit?

● Build trust and credibility with colleagues and team members

● Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.

● Gain confidence in holding difficult conversations calmly and assertively.

● Manage difficult situations proactively.

● Increase your effectiveness in managing conflict.

● See growth in your overall performance

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