This workshop is designed to help staff improve collaboration with colleagues and other internal customers as a keystone for improving their performance in today’s competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. After attending this workshop, participants will be able to work more effectively with colleagues and team members.

Duration                        Learning Credits        

1 day-8 hours of            8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: USD 595.00

Regular Price: USD 795.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: USD 495.00

Regular Price: USD 695.00

Private Group/ In-House Learning:

Have a group of 5 or more people? Register

yourself with a special pricing and request

the training exclusively

Course Outline

Module 1 : Communicate clearly and confidently:

Importance of clear communication – How well do you communicate?

The 5 Basic Principles of communication.

Focus on Behavior not personality.

Be Specific.

Use the power of questions.

Listen Actively.

Communicate Assertively.

Module 2 : Working Better together:

Importance of working as a team.

Internal customers are customers too.

Managing Internal customers expectations.

Understanding Internal customers’ behavioral styles.

The 4 Major behavioral styles and flexing your style.

Mapping your internal network.

Giving the message of ‘I Care’ when passing work.

Who can attend?

Support team members and back office support teams

Learning Goals

After completing this course, delegates will be able to:

● Listen, ask questions, and interpret nonverbal messages more effectively.

● Set and manage expectations of colleagues and team members.

● Communicate assertively.

● Adapt their communication style and manage their behavior for more productive work relationships.

● Map out workflow between colleagues.

● Analyze current workflow and identify how to improve efficiency.

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