Have you ever found that you had differences with another individual, whether a partner, a colleague, a friend, a child, a boss or even a complete stranger? Then you have been confronted with the need of putting your negotiation skills at work. Yes, negotiation is the way by which people settle disputes of any kind.

In this course, the participants will learn about successful negotiation techniques and using them effectively in a different situation and with people of different levels of power. The participants will learn how their negotiation skills impact the organizations that they represent and their personality. The course also reflects the different types of outcomes that are achieved while negotiating and understanding which of these outcomes can be accepted and which one cannot be accepted. At last, but not least, the course also reflects on the influencing process and how things can be achieved without having the proper authority or power.

After a brief introduction each participant has 1 to 2 minutes to introduce themselves and put their presentation and communication skills in practice among the audience for the first time (if the intake has included the requested video, this introduction will only be 1 minute).

Each module has been carefully selected based on the intake and skills gaps of the specific audience. Each section includes the presentation of two modules, followed by a break. After the final reflection the class is dismissed.

Duration                        Learning Credits        

1 day-8 hours of            8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: USD 595.00

Regular Price: USD 795.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: USD 495.00

Regular Price: USD 695.00

Private Group/ In-House Learning:

Have a group of 5 or more people? Register

yourself with a special pricing and request

the training exclusively

Course Outline

Before We Begin



Course Dynamics

Self Evaluation on Advanced Negotiation Skills Knowledge – Class Discussion

Becoming a Better Negotiator

Communication Skills for Effective Negotiations: Silence, Active Listening, Paraphrasing

Presentation Skills for Better Negotiation Outcomes: Clarity, Persuasiveness, Confidence 

Video: Watch: A Brief History of Communication – Conclusions

Video: The Negotiator and the Multi-Stakeholder Dialog

Importance and Main Tips on Nonverbal Communication – Body Language

Video: Your Body Language Shapes Who You Are – Discussion

The Negotiator Mindset, Beliefs, Abilities and Qualities

Questioning Oneself

Video: The Walk From No to Yes – Discussion

Opponents Views and Company Drivers

Best Negotiation Location, Seating,

What NOT to Do

Exercise/Role play: The 4 Cards Game


Option 1: Simulation Game

Option 2: Monopoly Role Play 

Option 3: Videos, Activities, and Discussions

Option 4: Special Assignments – Live Negotiations


Wrap up

Self Assessment GAP

Feedback Form

Who can attend?

Participants must have attended a professional training about Negotiation skills.

Learning Goals

At the end of this course, you will become a better negotiator as you will be able to :

Define negotiation and influencing: stages and how to do so effectively 

Understand different aspects of negotiating: persuasion, manipulation, assertiveness, rationalisation, and active listening 

Understand individuals and organisations: attitude, behaviour, and culture. What each party expects; dealing with emotions, resistance. 

Power play: who is in control and how to change it – tactics and coordination of power. The importance of knowledge

Understand communication strategies: effectiveness in communicating (verbal and nonverbal) 

Orchestrating a plan: positioning, anticipating problems, managing conflicts Approaching others for help 

Understand interpersonal skills: importance of self-awareness, adapting expectations, and resilience. 

Understand results: risk assessment, damage control, keeping good relationships, and win-win outcomes 

Request Private Group Training