The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Duration                        Learning Credits        

1 day-8 hours of            8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: USD 595.00

Regular Price: USD 795.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: USD 495.00

Regular Price: USD 695.00

Private Group/ In-House Learning:

Have a group of 5 or more people? Register

yourself with a special pricing and request

the training exclusively

Course Outline

Module One: Understanding Knowledge Management

What is Knowledge?

What is Knowledge Management?

A Brief History

Applications in the Workplace

Module Two: Dos and Don’ts

Data, Information, and Knowledge

The Tacit Mode

Module Three: The Knowledge Management Life Cycle

Understanding Episodes




Module Four: The New Knowledge Management Paradigm

Paradigms of the Past

The New Paradigm

Implications and Applications

The Knowledge Management Endgame

Module Five: Knowledge Management Models

The Nonaka and Takeuchi Model (SECI)

Wiig Model

Kakabadse Model

Boisot Model

Module Six: Building a Knowledge Management Rationale

Why Rationale is Necessary

Building a Business Case

Finding Success Stories

The Commoditization/Customization Model

Module Seven: Customizing Knowledge Management Definitions

Components of a Knowledge Management Definition

Customizing the Components

Creating a KMBOK

Module Eight: Implementing Knowledge Management in Your Organization

Gathering Support

Identifying Opportunities for Revenue Streams

Key Knowledge Management Techniques

A Map for Success

The No-Budget Scenario

Module Nine: Tips for Success

About the Chief Knowledge Officer

Knowledge Management Skill Checklist

The Knowledge Management Imperative

The Hype Curve

Barriers and Helpers to Success

Module Ten: Advanced Topics

The Knowledge Management Maturity Model

Absorptive Capacity


Process Model Types

Module Eleven: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Who can attend?

Anybody who is interested in learning Knowledge Management Skills

Learning Goals

After completing this course, Individuals will be able to demonstrate their understanding of:

● Understanding Knowledge Management

● The Knowledge Management Life Cycle

● The New Knowledge Management Paradigm Implications and Applications

● Knowledge Management Models

● Building a Knowledge Management Rationale

● Customizing Knowledge Management Definitions

● Implementing Knowledge Management in Your Organization

● Tips for Success

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