This 3-day Course immerses learners in the overall concepts, Processes, Policies and methods associated with the Service Transition phase of the Service Lifecycle. The Course covers the Management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting Processes. This Course is designed using an engaging scenario-based approach to teach the core disciplines of the ITIL Best Practice and positions the learners to successfully complete the associated exam.

The Course is of interest to individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provisioning within an organization. In addition, the Course is of special interest for ITIL Foundation certified professionals extending their qualifications to ITIL Expert (and later ITIL Master) level for which this qualification is a prerequisite.

Duration                        Learning Credits        

1 day-8 hours of            8 PDU’s 



Public Classroom Pricing:     

Early Bird Price: USD 595.00

Regular Price: USD 795.00

Instructor-Led Virtual Live Pricing:

Early Bird Price: USD 495.00

Regular Price: USD 695.00

Private Group/ In-House Learning:

Have a group of 5 or more people? Register

yourself with a special pricing and request

the training exclusively

Course Outline

Day 1

● Course Introduction

● Introduction to Service Transition

● Service Transition Principles

● Service Transition Processes – Part 1

● Service Transition Processes – Part 2

Day 2

● Service Transition Processes – Part 2

● Service Transition Processes – Part 3

● Managing People Through Service Transition

Day 3

● Organizing for Service Transition

● Technology Considerations

● Implementing and Improving Service Transition

● Challenges, CSFs, and Risks

Who can attend?

● Release Manager

● Configuration Manager

● Change Manager

● IT Consultants

● IT Audit Manager

Learning Goals

● Understand the importance of Service Management as a Practice concept.

● Understand the importance of the Principles, purpose, and Objectives of Service Transition.

● Learn how all Processes in Service Transition interact with other Service Lifecycle Processes.

● Recognize the sub Processes, activities, methods, and functions used in each Service Transition Process.

● Recognize the roles and responsibilities within Service Transition and the activities and functions required to achieve operational excellence.

● Learn how to measure Service Transition.

● Understand the technology and implementation considerations surrounding Service Transition.

● Outline the challenges, Critical Success Factors (CSFs), and Risks associated with Service Transition.

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