Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice.
With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Duration Learning Credits
1 day-8 hours of 8 PDU’s
Session
Public Classroom Pricing:
Early Bird Price: USD 595.00
Regular Price: USD 795.00
Instructor-Led Virtual Live Pricing:
Early Bird Price: USD 495.00
Regular Price: USD 695.00
Private Group / In-House Learning:
Have a group of 5 or more people? Register
yourself with a special pricing and request
the training exclusively for your group.
Module One: Crisis
● Internal Risks
● External Risks
● Aggression
● Violence
● Case Study
● Module One: Review Questions
Module Two: Workplace Violence
● Threats
● Damage
● Psychological Acts
● Physical Acts
● Case Study
● Module Two: Review Questions
Module Three: Myths
● Violence Just Happens
● It Is Uncommon
● Problems Will Solve Themselves
● It Is Not Possible to Prevent Violence
● Case Study
● Module Three: Review Questions
Module Four: Escalation
● Threats
● Stalking and Bullying
● Injury
● Death
● Case Study
● Module Four: Review Questions
Module Five: Concerning Behaviors
● Disruptive
● Emotional Abuse
● Causes Anxiety
● Examples of Behavior
● Case Study
● Module Five: Review Questions
Module Six: Domestic Violence Indicators
● Disruptive Calls
● Poor Concentration
● Bruising
● Absences
● Case Study
● Module Six: Review Questions
Module Seven: Triggers of Workplace Violence
● Reprimands and Terminations
● Financial Strain
● Loss of Loved One
● Perceived Slights
● Case Study
● Module Seven: Review Questions
Module Eight: Conflict Dangers
● Triggers
● Action Point
● Flashpoint
● Identify
● Case Study
● Module Eight: Review Questions
Module Nine: Response
● Note Areas of Concern
● Discuss It
● Report It
● Report Extreme Cases to HR/Tip Line
● Case Study
● Module Nine: Review Questions
Module Ten: Strategies
● Policies
● Programs
● Emergency Procedures
● Train Employees
● Case Study
● Module Ten: Review Questions
Module Eleven: Wrapping Up
● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations
Anybody who is interested in learning Crisis Management Skills
At the end of this Crisis Management – Business Perspectives training course, your participants will be able to:
● Plan, anticipate and avoid crisis where possible
● Manage the reputation of your organization when crisis occurs
● Respond appropriately to crisis
● Address issues of online reputation
● Develop tools that will help support your crisis management plan